It's easy for noise to rise to the top online. Name-calling, throw away comments and flat-out lies have a habit of climbing up the online review totem pole. In its purest form, it's sensationalism and one unfair negative review can overshadow ten glowing ones. That's why we've developed Think Reputation Management. Our reputation management service gives you the tools to manage your reputation and make it work to promote your business online.
We have a unique system in place that allows business to be proactive with online reviews. Our platform allows you to achieve higher ratings by staying on top of each review you receive. This allows you to get “in-front” of the customer and mitigate any concerns they may have. Our software solution is easy to manage and allows you to access and manage all of your review platforms in one, easy to use dashboard.
“We came to you with our vision of creating a truly unique, interesting and business forward website plan. Within a half an hour of our meeting with you and your team we were completely convinced you were the company that could meet our vision and even exceed it.
Over the last several months you have done exactly that and we couldn't be happier with our website now that it's finished and ranking well in our specialty business throughout the search engines.
We look forward to continuing to work with you and your team as we bring continuous new additions to our website, continue to keep it ranking high and truly appreciate your ongoing support, creativity and advise. We look forward to many years of growth and again thanks for putting our thoughts and ideas into a website we are very proud to put our name on it. We would highly recommend Think Profits to any business interested in Website success from a team who really knows the internet and how to get your business on page one where it belongs.”
Sometimes the difference between a sale or no sale is one or five stars on a website. Searchers are looking for anything to help them decide between two choices, and online reviews give them the perfect metric. Yelp, Google+, Facebook and so on might be independent websites, but that doesn't mean that you can't be more active when it comes to managing your online reputation. Monitoring, encouraging reviews and being more proactive in general can be just the thing to tip you into the five-star column.
Reputation Marketing Does Not Mean Deleting Negative Reviews
Negative reviews happen. Managing your online reputation isn't about deleting dissenting voices; it's about letting all your reviews stand on equal footing. Think Reputation Management gives you the chance to be active and respond to any negative reviews. That way, your customers will see both sides of an issue and can make an informed choice based on all the different voices online. Negative reviews with a proactive response give a more positive impression than negative reviews with no response at all. This proves to your customers that you care and that you go the extra mile for customer service. Our software solution allows you to manage each review platform from one easy to use dashboard.
Part of managing your online reputation is building a community. Incentivizing your customers to review you and responding to them creates a human element otherwise lacking online.
Not only can more reviews help your business, but your customers will also learn that you have an active and healthy online presence. Quickly responding to all online reviews and comments shows existing and potential customers that you care and take the time to show it.
Being proactive with your reputation can lead to a more engaged clientele which means a healthy and dependable ROI.
Moreover, the more you company appears online through various social media and review sites, the larger your share of voice. The larger your share of voice, the less room your competition has to stand out.
“Great overview. Very insightful. So much to take in, will be glad when you show us how to exercise these practices! Can't wait to implement.”
Think Reputation Management shows businesses what people are saying about them, improves their visibility in local search, and provides progress reports to prove the effectiveness of your marketing initiatives in the social space.
Our prospects receive a FREE Snapshot Report to introduce you to our reputation management program. The Snapshot Report is a peek into what your business looks like online and how customers see you. You'll find out the answers to these questions:
The Snapshot Report is a peek into what your business looks like online and how customers see you. This report will also show you how you compare to your biggest competitors. You'll find out the answers to these questions:
Every day, customers are talking about businesses online, whether they're on Yelp, Zomato, TripAdvisor, Google+, Facebook, personal blogs, or elsewhere. 85% of consumers find local business info online, business owners need a way to see what their customers are saying and manage their reputation.
85% of consumers find local business info online. This information needs to be correct and up-to-date at all times. If your phone number or address are listed incorrectly anywhere online you are preventing customers from converting. business owners need a way to see what their customers are saying and manage their reputation.
Business owners need a way to see what their customers are saying and manage their reputation - all in one convenient location.
“After a lot of hard work from both our Team at Lucid Management Group and the Think Profits's Team, our website was going live!
Within a couple of days of our website being launched we received a request for additional information ~ ‘wow this is happening quick.’
The beginning of the third week of our launch, we do a search and we are in the number one position! Looks like all the brainstorming and hard work has paid off.
Thank you Think Profits for your time, dedication and constant feedback on developing our website.”
Here is a list of just some of the services that our reputation and social media management firm offers:
|$399 per mo||$599 per mo||$799 per mo|
|Review Generation & Management|
|Request Single Review|
|Request Bulk Reviews✝|
|Bing Places for Business Listing Setup|
|Facebook Business Page Setup|
|Foursquare Business Listing Setup|
|Google My Business Listing Setup|
|Instagram Account Setup|
|LinkedIn Company Page Setup|
|Twitter Account Setup|
|YellowPages Business Listing Setup|
|Yelp for Business Listing Setup|
|Competition Report (Up to 3 Competitors)|
|Monthly Social Media Posts per Month||2||4||6|
|Engagement from Instagram and Twitter, i.e. commenting, liking and sharing, not including commenting back on company-specific information|
|Branded Mobile-Friendly Responsive Design Reviews Page Setup|
|Free Email Alerts of Online Activity|
|Weekly or Monthly Executive Reports|
|Account Setup Fee||$1,000|
|Cancel Anytime with 30 Days Written Notice✝✝|
|Brand Analytics for Multiple Locations‡||Available|
|Presence Builder Page Build Out||Available|
|Digital Marketing Strategy, Audit & Consulting||Available|
|Think Fresh Start Web Design Packages||Available|
|Monthly SEO Program||Available|
|Monthly PPC Program||Available|
|Email Marketing Monthly Program||Available|
|Training and Support Services Program||Available|
|Web Hosting, Domain Name & Email Solutions||Available|
* Choose one of the packages above + one-time setup fee of $1,000 per location. Services are month-to-month and do not include a $64 software licensing fee per month. Additional services are available under time tracking or support program. Think SEO and Think PPC are additional programs. Third party business listings fees are not included.
✝ Client is responsible for their data of intended recipients in CSV file format and uploading file in bulk review request. Column titles are required (e.g. First Name, Email, etc.)
✝✝ All creative, design and writing fees included in all monthly digital marketing and support programs contracts must be paid out entirely upon cancellation.
‡ Businesses with two or more locations can tap into their review scores and pinpoint their best and worst performers, giving multi-location businesses a bird's eye view of their reputation. If your business has multiple locations, you need an easy way to monitor all of their reputation data from a single dashboard. Think Reputation Management is the best-in-class tool for multi-location reputation management and reporting.